OPS2A. Manage practices to optimize aircraft and crew utilization
OPS2B. Prepare trip plan and related documents
OPS2C. Review and explain operational control designation for the leg(s)
OPS2D. Interpret and apply company policies for trip plan
OPS2E. Predict basic issues of passenger and customer satisfaction
OPS2F. Produce a trip confirmation for affected stakeholders
OPS2G. Employ flight scheduling resources to maintain trip, passenger, aircraft availability and crew records
OPS2H. Recognize pilot-in-command (PIC) authority to commence and conduct flight
OPS2I. Employ strategies to ensure the safe storage and handling of food and cabin service items in compliance with applicable regulations
OPS2J. Employ techniques to measure and promote service excellence
