This online interactive and NBAA-approved Professional Development Program (PDP) course covers the Operations 2 (Ops2) objective in entirety. The Ops2 objective has ten sub-objectives. Each sub-objective has a video lesson, ebook, and bonus audio MP3 of the video lesson. The course includes quizzes, discussions, and a certificate of completion. Completion of this course requires approximately 6 hrs & 25 minutes. It need NOT be completed in one sitting.

Topics covered in this course:

  • a. Manage practices to optimize aircraft and crew utilization (e.g., duty time/crew fatigue, positioning legs, crew augmentation, supplemental lift options, aircraft availability status)
  • b. Prepare trip plan and related documents (e.g., National Airspace System [NAS] considerations, weather, fuel, Fixed Base Operator [FBO] selection, customs, special airspace and airports, international trip requirements, special corporate events, electronic flight devices)
  • c. Review and explain operational control designation for the leg(s)
  • d. Interpret and apply company policies for trip plan (e.g., insurance, training, business continuity, noise abatement)
  • e. Predict basic issues of passenger and customer satisfaction (e.g., trip purpose, catering, ground transportation, medical issues, special needs passengers)
  • f. Produce a trip confirmation for affected stakeholders (e.g., trip times, NAS restrictions, ground logistics)
  • g. Employ flight scheduling resources to maintain trip, passenger, aircraft availability and crew records
  • h. Recognize pilot-in-command (PIC) authority to commence and conduct flight (e.g., aircraft performance standards, Minimum Equipment List [MEL] usage, flight crew attentiveness/cockpit distractions, fitness for duty, passenger safety briefing)
  • i. Employ strategies to ensure the safe storage and handling of food and cabin service items in compliance with applicable regulations
  • j. Employ techniques to measure and promote service excellence (e.g., passenger/crew surveys, debriefings, training)


Course Curriculum

  Welcome
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  OPS2A. Manage practices to optimize aircraft and crew utilization
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  OPS2B. Prepare trip plan and related documents
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  OPS2C. Review and explain operational control designation for the leg(s)
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  OPS2D. Interpret and apply company policies for trip plan
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  OPS2E. Predict basic issues of passenger and customer satisfaction
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  OPS2F. Produce a trip confirmation for affected stakeholders
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  OPS2G. Employ flight scheduling resources to maintain trip, passenger, aircraft availability and crew records
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  OPS2H. Recognize pilot-in-command (PIC) authority to commence and conduct flight
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  OPS2I. Employ strategies to ensure the safe storage and handling of food and cabin service items in compliance with applicable regulations
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  OPS2J. Employ techniques to measure and promote service excellence
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Hi, I'm Dr. Daniel Prather, A.A.E., CAM, the developer and facilitator of this course and creator of PDPCredit.com.


As an educator since 2006, a Certified Aviation Manager since 2013, and an NBAA-approved provider since 2014, I personally created PDPCredit.com to bring PDP courses to business aviation professionals regardless of time travel schedules or availability. These online courses are available when you are! More courses will be rolled out in the near future, so please bookmark us! Reach out with any questions or comments! Lifelong learning is easy with PDPCredit.com.

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